Shipping & Returns
Most items will ship within3- 5 business days via USPS Frist Class or Priority Mail, whichever is less expensive for the customer. A tracking number will be sent once an item has shipped.
Return & Exchange Policy
We guarantee our personalized products to be free of manufacturing errors or product defects. If there is a quality issue with your order, you may return it in new condition and in its original packaging for a prompt exchange for the same item, or immediate full refund. Understandably, personalized items cannot be accepted for return unless there is a manufacturing error or product defect. All refunds or exchanges must be made within 10 days of receipt. We want your order to be made just the way you want it! We understand that everyone makes mistakes (including us!)Please review your personalization and order details before submitting your order. Check spelling, dates and names carefully.
You are welcome to email us at if you have questions about personalization, before placing your order. Understandably, we are not able to accept cancellations or changes to orders once they are placed, as they are immediately sent into production. NOTE: westcoastlaserdesign.com also reserves the right to cancel your order at its discretion should the order be deemed inappropriate for language, content or material.Understandably, no refunds can be issued for orders delayed due to adverse weather conditions. Thank you for understanding.
Questions about your order?
Please contact us if you have any problems with your order. Contact: 253-985-5824 or